Customer care

Frequently Asked Questions (FAQ)
Welcome to the HelloHazzy Help Center! Here you’ll find answers to our most common questions about orders, shipping, returns, and product details.If you still need assistance, our customer service team is always happy to help. Q1: How long does shipping take?All orders are processed within 1–3 business days after your payment is confirmed.Once shipped, delivery times depend on your location and the shipping method selected at checkout.Estimated delivery times: 7-12 working daysPlease note that these are estimated timeframes only — delivery may be delayed due to customs inspections, weather conditions,... Read more...
Contact Us
If you have any questions or concerns, please contact us via: 📩 Email: zhonghaixin@huigangyuan.cn 📞 WhatsApp: +86 15398882602 🏢 Return Address: Room 2100A, 21/F, Asia Pacific Centre 1, No. 414, Kwun Tong Road, Kwun Tong, Hong Kong 🏙️ Company Name: HUI GANG YUAN INTERNATIONAL TRADING CO., LIMITED Read more...
Shipping Policy
Effective Date: 2025.10.20Operated by: HUI GANG YUAN INTERNATIONAL TRADING CO., LIMITEDThank you for shopping at HelloHazzy. This Shipping Policy outlines how we process, ship, and deliver your orders.By placing an order through our website, you agree to the terms below. 1. Order Processing TimeAll orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays). We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.Note: Once an order has entered the “Processing” or “Shipped” stage, it cannot be modified... Read more...
Refund & Return Policy
Effective Date:2025.10.20Thank you for shopping with HelloHazzy, operated by HUI GANG YUAN INTERNATIONAL TRADING CO., LIMITED. We take pride in providing high-quality squishy toys and ensuring every order is carefully checked before shipping.Please read this Refund & Return Policy carefully before placing your order. Eligibility for Returns and RefundsWe only accept returns or refunds in cases where the issue is caused by our error, including:The item received is defective or damaged upon arrival;The item is incorrect (different model, color, or quantity from what was ordered);The item is missing from the... Read more...